PRIVACY POLICY

Last updated: August 19, 2026

At Livion Ray (“Livion Ray,” “we,” “us,” or “our”), we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, store and share information when you visit livion-ray.com (the “Site”), create an account, place an order, subscribe to our communications or contact us. By using the Site, you acknowledge the practices described in this Privacy Policy.

INFORMATION COLLECTION AND USE
We collect personal information that you provide directly to us and certain information generated automatically when you use the Site. We use this information to operate our online store, process and deliver orders, provide customer service, maintain Site security, communicate with customers and improve our products and services.

PERSONAL INFORMATION
When you place an order, create an account, subscribe to our mailing list or contact us, we may collect information such as your name, email address, telephone number, billing address, shipping address, order details and other information necessary to provide our services. We use this information to process purchases, arrange delivery, communicate about orders, manage accounts, handle returns or refunds and respond to customer requests.

PAYMENT INFORMATION
Payments made through the Site are processed by third-party payment service providers available during checkout. These providers may collect information necessary to authorize and process your transaction, including payment and billing information. Where payment processing is handled by an independent provider, Livion Ray does not intentionally store complete payment card numbers or card security codes on its own systems. Payment providers process information according to their own privacy and security policies.

ACCOUNT INFORMATION
If you create an account on the Site, we may store your name, contact information, saved addresses, preferences and order history. You are responsible for keeping your account credentials confidential. You may contact us if you wish to update or request deletion of your account, subject to information that we are required to retain by law.

LOG DATA
When you visit the Site, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, referring website, pages visited, products viewed, access dates and times and information about your interaction with the Site. We use this information to operate and secure the Site, identify technical problems, understand how customers use our store and improve our services.

COOKIES AND SIMILAR TECHNOLOGIES
Livion Ray uses cookies and similar technologies to operate the Site and improve your shopping experience. Cookies may help maintain your shopping cart, remember preferences, keep you signed in, provide essential Site functionality and understand how visitors interact with the Site. We and our service providers may also use pixels, tags and similar technologies for analytics, advertising and marketing measurement. Where required by applicable law, non-essential cookies are used based on your consent. You may manage cookies through your browser settings and any cookie preference tools available on the Site.

MARKETING COMMUNICATIONS
If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may use your contact information to send you information about Livion Ray products, collections, promotions and store updates. You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the message. Unsubscribing from marketing does not prevent us from sending communications necessary to process your orders, manage your account or respond to your requests.

SHIPPING AND ORDER FULFILLMENT
When you place an order, we may share information necessary to complete delivery with postal services, courier companies, logistics providers and other fulfillment partners. This information may include your name, shipping address, telephone number, email address and shipment details. We provide only information reasonably necessary to perform the relevant service.

INFORMATION SHARING AND DISCLOSURE
We do not sell your personal information. We may share information with trusted third parties where necessary to operate our business, process payments, deliver orders, provide customer support, maintain Site security, perform analytics or comply with legal obligations. These third parties may include ecommerce and hosting providers, payment processors, shipping companies, email providers, analytics services, marketing platforms, security providers and professional advisers.

SOCIAL MEDIA
Livion Ray may maintain profiles on third-party social media platforms. If you interact with us through a social media service, information you provide through that service is also subject to the privacy practices and terms of the relevant platform. Information you choose to publish publicly, including comments or reviews, may be visible to other users.

LEGAL REQUIREMENTS
We may process or disclose personal information where reasonably necessary to comply with applicable laws, regulations, court orders or lawful requests from public authorities. We may also use or disclose information where necessary to prevent fraud, investigate security incidents, protect our legal rights or protect the rights and safety of our customers and service providers.

BUSINESS TRANSFERS
If Livion Ray is involved in a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, personal information associated with the business may be transferred as part of that transaction. Any such transfer will remain subject to applicable data protection requirements.

DATA RETENTION
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy and to comply with applicable legal obligations. Order and transaction records may be retained for periods required by tax, accounting and consumer protection laws. Account, customer service and marketing information is retained for an appropriate period based on its purpose. When information is no longer required, we delete or anonymize it where appropriate.

DATA SECURITY
We use appropriate technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss or destruction. No online service or electronic transmission method provides absolute security, so you should also protect your account credentials and use appropriate security measures when accessing online services.

INTERNATIONAL DATA TRANSFERS
Livion Ray serves customers in different countries and works with service providers that may process information outside Poland or the European Economic Area. Where applicable law requires safeguards for international transfers, we use appropriate legal mechanisms and contractual protections.

YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights relating to your personal information. These may include the right to request access to your information, correct inaccurate information, request deletion, restrict or object to certain processing, withdraw consent and request data portability where applicable. You may also object to the use of your personal information for direct marketing. Some rights are subject to exceptions or limitations provided by applicable law.

EUROPEAN UNION AND EEA RESIDENTS
If you are located in the European Union or European Economic Area, your personal information is processed in accordance with applicable data protection requirements, including the General Data Protection Regulation where applicable. Depending on the processing activity, we rely on performance of a contract, compliance with legal obligations, legitimate interests or your consent as the legal basis for processing. You also have the right to lodge a complaint with the competent data protection supervisory authority.

UNITED STATES RESIDENTS
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. Depending on your state of residence and whether the relevant law applies to Livion Ray, these rights may include access, correction, deletion and information about certain disclosures of personal information. We do not sell personal information for monetary consideration. Requests will be handled in accordance with applicable law.

CHILDREN'S PRIVACY
The Site is intended for general retail customers and is not directed toward children who are not legally permitted to provide personal information without appropriate authorization. If we become aware that personal information has been collected from a child contrary to applicable law, we will take appropriate steps to address or delete that information.

THIRD-PARTY LINKS
The Site may contain links to websites or services operated by third parties. Livion Ray does not control the privacy practices of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices or legal requirements. The current version will be published on this page with an updated revision date.

CONTACT US
If you have questions about this Privacy Policy, your personal information or your privacy rights, please contact us:

Livion Ray
ul. Twarda 18, 00-105 Warszawa, Poland
Email: info@livion-ray.com
Website: livion-ray.com